Return Policy

Return Policy

Effective Date: April 22, 2025
Website: www.stationeryland.pk
Location: Faisalabad, Punjab, Pakistan
Contact Email: support@stationeryland.pk

At Stationery Land, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

1. Eligibility for Returns

You can request a return or exchange if:

• The item is damaged, defective, or incorrect.
• You contact us within 7 days of receiving your order.
• The item is unused, in its original packaging, and in resalable condition.

2. Items Not Eligible for Return

We do not accept returns for:

• Products that have been used or damaged after delivery.
• Items purchased on sale or clearance (unless damaged or defective).
• Custom or special orders (e.g., personalized items).

3. How to Request a Return

To initiate a return, please:

1. Email us at support@stationeryland.pk
2. Include your order number, item details, and reason for return
3. Attach clear photos if the item is damaged or incorrect

Our team will guide you through the next steps.

4. Exchange Process

If you received a defective or wrong item, we will:

• Offer a replacement (if available), or
• Process a return and refund, depending on your preference

We may also arrange a pickup or courier return if necessary.

5. Refunds

• Approved refunds will be processed within 5–7 business days after we receive the returned item.
• Refunds will be issued to your original payment method or as store credit, depending on the situation.

6. Return Shipping Costs

• If the return is due to our error (e.g., wrong or damaged item), we’ll cover the return shipping.
• If it’s a change of mind, the customer will bear the return shipping costs.

Need Help?

If you have any questions or concerns about returns, reach out at support@stationeryland.pk — we’re happy to assist!